Technology Lead | Service Management | ITIL
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Technology Lead | Service Management | ITIL
Ref No.: 18-17909
Location: San Antonio, Texas
Start Date / End Date: 03/26/2018 to 05/31/2018
Job Description: Business Unit: ENG

***MANDATORY: Please include in the resume the candidate’s complete contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview time slots over a 72 hour period after submitting the profile when the hiring managers could potentially reach to them. Profiles without the required details and time slots will be rejected.***

Job Title* Technology Lead | Service Management | ITIL
Work Location & Reporting Address* San Antonio TX 78251
Vendor Rate* 69.00
Contract duration (in months)* 6
Target Start Date* 26 Mar 2018
Does this position require Visa independent candidates only? No

Job Details:
Must Have Skills (Top 3 technical skills only) *
1. Extensive knowledge and handson in ServiceNow setup and configuration...Implemented the configuration of various modules like Incident Change Release Problem Asset Knowledge Management Mobility Service Request Management and Configuration Management Modules.
2. Implemented the configuration of PPM (project and portfolio management) capabilities in ServiceNow like Project Portfolio Resource Demand management Agile development Test management.
3. Indepth knowledge on ITILITSM V3 processes...Worked

Nice to have skills (Top 2 only)
1. Implementation of workflows and complex transform scripts in transforming the data into the SNOW database.
2. Creation of generalized framework for repeating problems and incidents. ..Design and Implementation of service requests through service catalogue in ServiceNow.

Detailed Job Description:
Extensive knowledge and handson in ServiceNow setup and configuration.Implemented the configuration of various modules like Incident Change Release Problem Asset Knowledge Management Mobility Service Request Management and Configuration Management Modules.
Implemented the configuration of PPM project and portfolio management capabilities in ServiceNow like Project Portfolio Resource Demand management Agile development Test management.
Indepth knowledge on ITILITSM V3 processes.Worked on Servi

Minimum years of experience*:5+
Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Excellent communication and customer management skills.
2. Ability to work in team in diverse multiple stakeholder environment
3. Experience and desire to work in a Global delivery environment

Interview Process (Is face to face required?)No

Any additional information you would like to share about the project specs/ nature of work:
5 yrs in ServiceNow...Implemented the configuration of various modules like Incident Change Release Problem Asset Knowledge Management Mobility Service Request Management and Configuration Management Modules.Implemented the configuration of PPM project and portfolio management capabilities in ServiceNow like Project Portfolio Resource Demand management Agile development Test management.Indepth knowledge on ITILITSM V3 processes.Worked on ServiceNow tool administration module and creation of
Drug test details: Yes | ,5 panel