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Desktop Support
Ref No.: 18-17475
Location: Waltham, Massachusetts
Position Type:Contract
Start Date: 03/15/2018
Job Description:
Log and troubleshoot issues• Escalate as defined in the Standard Operating Procedure (SOP) document • Refer Knowledge Base and promote use of Self Help,• Encourage feedback for services rendered. • Receive Feedback from quality and adhere to the shift and break schedules. Candidate should be available for 24X7 shifts and for weekend coverage. Windows ,networking, Software installation, Remote troubleshooting.