Technology Architect | Architecture | Architecture - ALL
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Technology Architect | Architecture | Architecture - ALL
Ref No.: 18-17313
Location: Sunnyvale, California
Start Date / End Date: 04/01/2018 to 05/31/2018
Job Description: Business Unit: ENG ***MANDATORY: Please include in the resume the candidate’s complete contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview time slots over a 72 hour period after submitting the profile when the hiring managers could potentially reach to them. Profiles without the required details and time slots will be rejected.*** PLEASE NOTE: The end client for this request is now allowing one level of layering. Empaneled vendor can source the profile one level down (parent employer) if the candidate is not in their W2 list. Please confirm in the comments section during the submission process that the candidate submitted is either a W2 worker of your firm or has been sourced 1 layer down. Job Title* Technology Architect | Architecture | Architecture - ALL Work Location & Reporting Address* Sunnyvale CA 94085 Vendor Rate* 62.00 Client Name* Apple Contract duration (in months)* 6 Target Start Date* 01 Apr 2018 Does this position require Visa independent candidates only? Yes ( Please submit only US Citizens & GC Holders) Job Details: Must Have Skills (Top 3 technical skills only) * 1. Expert Knowledge of Voice Architecture and Call flow using Genesys Components 2. Expert Knowledge on Email, Chat Architecture and flows 3. Expert Knowledge on ORS Voice Architecture and Call Flow Detailed Job Description: Expert Knowledge of Voice Architecture and Call flow using Genesys ComponentsExpert Knowledge on Email, Chat Architecture and flowsExpert Knowledge on ORS Voice Architecture and Call Flow Minimum years of experience*:5+ Certifications Needed: No Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Voice, Email, Chat Strategy Development using IRD 2. Proficient in Troubleshooting TSrv, SIP Server, URS, ORS, StatServer, IxnServer, UCS logs 3. Proficient with Genesys Framework and Components CCPulse, GA, GAX, Agent Desktop, Webservices Interview Process (Is face to face required?)No Drug test details: No