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DTMB N&T - Business Analyst 2
Ref No.: 18-17310
Location: Lansing, Michigan
Start Date: 03/15/2018
Status New
Position # 530831
Position DTMB N&T - Business Analyst 2
Client & Department State of Michigan- DTMB- Network & Telecommunications Services
Worksite Address Lansing, Michigan
Tenure 12+ Months
No. of Openings 1 (INTERVIEW TYPE: In Person only)
No. of submittals 2

The client plans to schedule IN PERSON ONLY interviews for this position March 22nd and 23rd. Please confirm your candidate will be available to interview any of those days if selected.

Skill Required/ Desired Amount of Experience Candidate Experience Last Used
Bachelors Degree Required
Organization and Prioritization Skills Required 4 Years
Comunication and Interpersonal Skills Required 4 Years
Experience working with multiple agencies in an enterprise setting Highly desired 4 Years
Experience with multiple network platforms Highly desired 4 Years
Experience working with multiple network lines of service Highly desired 4 Years
Experience working within a Telecommunications environment Required 1 Year
Experience in Customer Service Required 4 Years
Experience working with ChangePoint Required 1 Year
Experience working with Microsoft Project Required 1 Year
Experience coordinating telecommunication requirements for new projects Required 1 Year
Experience conducting project reviews of completed project and ensuring accuracy Required 1 Year

SHORT DESCRIPTION: Receive, process, present data and information regarding our weekly Infrastructure Service Requests.

COMPLETE DESCRIPTION: Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
  • Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business
  • processes and determine best process and IT solution integration.
  • Ability to obtain and report business and technical requirements
  • Facilitate review sessions to discuss projects
  • Excellent customer and communication service skills
  • Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video
  • Disseminate information effectively to all teams, customers and technical managers
  • Understand a large and complex network environment