Network Operations Manager
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Network Operations Manager
Ref No.: 18-17022
Location: Franklin, Wisconsin
Start Date: 03/14/2018
 Responsibilities
  • Design and deliver support and service solutions for Manages Service customers in line with ITIL and/or industry best practice
  • Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement
  • Ensure operational procedures and practices are well defined, documented and consistently applied
  • Instill a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
  • Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
  • Contribute proactively to new service development.
  • Work closely with the Customer teams to ensure new domains (infra/app) are on-boarded with seamless handover / transition into Command center service
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
  • Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders