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Network Architect
Ref No.: 18-16784
Location: San Diego, California
Start Date: 03/14/2018
 Responsibilities
  • Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 9.x through 11.x, Unity Server, Unity Connection, Cisco Customer Voice Portal, and Cisco Unified Contact Center Enterprise.
 
  • Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR's, VG224's, CUBE as well as Cisco IP phone provisioning.
 
  • Leads the development of a strategic plan which ensures IT infrastructure is aligned with business and customer needs.
 
  • Design of enterprise telephony infrastructure that is agile & robust in meeting evolving business requirements while maintaining competitive cost structures.
 
  • Leads the development of a system/process which provides early recognition of system performance trends and ensures that information is utilized to drive improvements to quality of service or cost performance.
 
  • Establish and maintains effective cross functional relationships within the IT organization and business to ensure that standards are properly aligned with business plans and customer needs.
 
Requirements:
 
  • 10 years Hands-on experience CallManager/Unified Communications Manager 9.x through 11.x
  • Unity Server and Unity Connection
  • Call Manager, SRST, UCCE, ICM, CVP, Call Studio, VXML gateways, CUIC, and Finesse
  • Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP & ISDN PRI troubleshooting
  • Ideal candidate must have a strong background in traditional IP Networking
  • Understanding of network operations at Layer 2 and Layer 3
  • Understanding of major routing protocols
  • Understanding of fundamental network technologies (VPNs, NAT, etc.)
  • Understanding of Quality of service
  • Experience with Cisco Unified Communications applications, including CallManager
  • Experience with IP Telephony protocols, including SIP, H323, and MGCP
  • Experience with Cisco Voice gateways, including technologies such as CUBE, PRI, FXO, FXS, and SRST
  • Experience with implementing Cisco UCS servers and applicable best practice methodologies for UC on UCS
  • Experience upgrading CallManager, Unity Connection, Presence, UCCE components: ICM, CVP, CUIC, Finesse
  • CCIE Voice Certification a preffered
  • Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
 
CORE COMPETENCIES REQUIRED:
 
  • Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.
  • Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.
  • Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution