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Systems engineer
Ref No.: 18-43319
Location: Houston, Texas
Position Type:Contract
Start Date: 09/03/2018
Service Engineer Within Shell P&T SOM, Subsurface Wells & Technical Infrastructure (SW&TI) supports the infrastructure for Technical Professionals in Shell Exploration and Production operating from various locations around the globe. It includes GIS (Geographic Information Systems) specific back-end services for the global Shell Geomatics community, which are provided by a virtual team located in the Netherlands, USA and Bangalore. We’re looking for candidates to strengthen the team covering operational support, service improvements and technical project lead related activities.


GIS System Engineer
 
GIS Service Engineer Within Shell P&T SOM, Subsurface Wells & Technical Infrastructure (SW&TI) supports the infrastructure for Technical Professionals in Shell Exploration and Production operating from various locations around the globe. It includes GIS (Geographic Information Systems) specific back-end services for the global Shell Geomatics community, which are provided by a virtual team located in the Netherlands, USA and Bangalore. We’re looking for candidates to strengthen the team covering operational support, service improvements and technical project lead related activities.
 
Main activities
Operations:
·         Provide 3rd line operational support, with focus on day to day incident management related to Portal for ArcGIS, ArcGIS Server, ArcSDE, FME Server and Oracle on Linux.
·         Troubleshooting and resolving complex technical application issues: application access, recovery and tuning.
·         End-to-end monitoring and problem management across all technical areas.
·         Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support.
·         Work very closely with the customer to provide guidance in the effective use of GIS systems, products and services (mainly ESRI technologies)
 
Participate in global pro-active GIS service enhancements
 
 
·         Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.
·         Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, workarounds).
·         Document, maintain and improve service performance metrics.
 
Participate in new ArcGIS Server deployments and introduction of new technologies:
 
·         Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.
·         Translating customer requirements in infrastructure design and managing component infrastructure provider’s delivery on new requirements.
·         On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support.
·         Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers.
·         Contribute to successful project delivery within agreed time and budget Knowledge skills and abilities
 
Knowledge skills and abilities
Technical Skills and Experience:
·         Excellent GIS backend application support skills and IT infrastructure skills covering the whole ESRI stack, Internet Information Services (IIS), Oracle on Linux and SQL Server on Windows.
·         Experience with middleware administration and configuration (Web Server administration on IIS, Tomcat, Active Directory, Web Security, etc.).
·         Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility.
·         Experience with ITIL processes.
 
Soft Skills and Experience:
·         Be able to collaborate with various specialized multinational support teams to bring complex requests or problems to timely resolution.
·         Be flexible, and willing to work outside of normal office hours to ensure that service and high customer satisfaction is maintained
 
Special Remarks:
·         Resource will work with a global and varied team of colleagues and partners, which will help you excel in your area of expertise. Your performance will be enhanced in this diverse and dynamic culture.
·         The flexibility and support to work in a way that suits you (work/life balance). Your work life balance is important to your overall sense of job satisfaction and our open and flexible work environment allows you the flexibility and support to work in a way that suits you best.
·         The contract is for a 2nd/3rd line support position.
 
Must Have:
·         Master’s degree in computer science, geography, GIS, or other closely related field.
·         Minimum of three years of work experience in similar role.
·         Excellent GIS backend application support skills covering ArcGIS Server, Internet Information Services (IIS), ArcSDE and Oracle on Linux.
·         Very good IT Infrastructure skills covering Windows Server (and Linux) administration.
·         Experience with middleware administration and configuration (Web applications on IIS, Tomcat, Active Directory, Kerberos KDC, DNS).
·         Exposure to Python scripting (optional PowerShell).
·         Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility.
·         Be able to work with various specialized multinational support teams to bring complex requests or problems to timely resolution.
·         Excellent communication skills in English, both spoken and written.
·         In-depth analytical and troubleshooting skills on a variety of platforms.
·         Be flexible, and willing to work outside of normal office hours in order to ensure that service and high customer satisfaction is maintained.
 
 
 
Nice-to-have/preferred:
·         ArcGIS Desktop and spatial data type knowledge.
·         Experience with FME workbenches.
·         Experience participating in a virtual team of people delivering global services/projects.
·         Experience in multinational/multicultural enterprise.
·         Exposure to the oil and gas industry. In particular exploration and production, preferably in the Subsurface/Geomatics arena.