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Scope of Work: JOB DESCRIPTION: This is a Delivery Leadership position within the IT&C Organization. Job duties include, but are not limited to the following: • Collaborate across the entire organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. • Review solution and delivery process, tools, metrics, and practices and provide a baseline assessment • Work with leadership and the program organization to define the improvement roadmap with milestones and stretch goals • Work with Product Units, Customers and the Customer Solution Responsible (CSR) on roadmaps, presales, pipelines, and delivery of customer solutions • Work with the PMO and delivery to provide a detailed delivery plan managing the mitigation of technical risks within the delivery team • Engage with C-level & executive leadership to define solution delivery strategies and communicate progress of improvements in the delivery model • Drive delivery of ITC solutions implementing a continuous improvement process that facilitates more efficient, higher quality, more predicable delivery • Evolve the ways of working toward a more agile process resulting in more predictable, high quality deliveries • Build and develop a culture of delivery excellence based on standards and practices with reuse • Be tactical on the frontline and strategic in the background • There are always solutions to impossible problems, explore and analyze the ideas and present the findings • Quantify the risks, be more accurate than precise, t-shirt sizing • Collaborate with stakeholders to build consensus and arrive at answers • Responsive, get answers very quickly • Practical approaches over theoretical frameworks, no wallpaper • Drive business and Service Layer & Telecom management solution development with the customer by finding new opportunities based on expanding existing solutions as well as creating new ones. • Attend as well as drive customer meetings for specific solutions and different areas. • Oversee the development of cost estimates and perform project planning including adaptations to ensure all functional and nonfunctional requirements are addressed and manage the assumptions and risks with the PMO • Support the staff and resources in the site location building morale, collaboration, and a team oriented atmosphere • Responsible for analyzing, designing and developing commercially viable end-to-end technical solutions based on the customers specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. Supports the Consultants during requirement analysis and high level design phases. COMPETENCE: Skills, Experience, & Education • BS or MS in Computer Science, or Computer Engineering or acceptable combination of equivalent post-secondary education and experience will be considered • 10+ years previous experience working in software delivery and integration within the Telecommunications or IT space is required • Solid background working with API, application integration, and web applications is required • 15+ years' experience working in a direct customer-facing role with related pre-sales responsibilities is ideal • Excellent knowledge of IP networking and Internet technologies (TCP/IP, DNS, HTTP, Radius) • Excellent knowledge of UNIX O/S (Solaris, Linux) • Solid working knowledge of Databases such as MySQL and Oracle • Knowledge of wireless technologies (call flow) and related protocols preferred • Knowledge of Ericsson products or telecom experience in an Operator (Carrier) environment • BSS (Real time and converged solutions, Billing, Portals, Campaign mgmt., EAI and CRM) • OSS (Fulfillment, Assurance, EAI, customer experience management) • Experience with Agile & DevOps delivery methods, practices, and tools required • Experience with Service Delivery and Service Enablement solutions and VAS (Value added services) transformation/consolidation; • Experience with fail over & geo redundant systems • Excellent communication skills are ideal in order to be able to participate and drive customer meetings, as well as develop solutions. • Ability to work under stressful situations, meet tight deadlines and deliver services with high quality Ability to examine situations from a highly analytical perspective • Ability to take on a leadership role in a team environment. • Ability to understand specific needs in which to create or alter solutions • Ability to understand and drive In-Service Performance issues for complex systems.
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