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Operations Manager
Ref No.: 18-08123
Location: Washington, District of Columbia
Position Type:Full Time/Contract
Start Date: 09/11/2018
Job Role: Operations Manager
Certifications: ITIL or better
Location: Washington DC
Duration: 5 Years

Required Skills/Experience:
· Five or more years of related technical and managerial experience in an end-to-end Service Desk and desk side service delivery environment similar in terms of size, scope and complexity to that of this contract. At least two of these years must be in a leadership role.
· Ten or more years of related experience in 1) IT Infrastructure Engineering and Operations similar to this contract and the contractor's proposed solution to include Data Centers, Cloud provided IT solutions, WAN/LAN, and Server Support. At least four of these years must be in a leadership position.
· Demonstrated experience in operating and designing a network that supports a dispersed workforce, utilizing and supporting both on premise applications and applications deployed in the cloud.
It is desired that the Infrastructure Operations Manager have the following qualifications:
· Demonstrated experience with IT infrastructure technologies including but not limited to Windows and Linux operating systems and associated technologies, storage systems, local and wide area network infrastructure, server hardware, video and voice systems, remote access solutions, messaging, mobility, monitoring tools, TCP/IP and DNS and other foundational protocols, Active Directory, and virtualization platforms.
· Knowledge and experience with client server, cloud computing (private, public, and hybrid) and enterprise collaboration technologies.
· Demonstrated expert experience with troubleshooting a wide range of LAN, MPLS WAN, Wi-Fi and SAN, network issues hampering service availability and making recommendations for system fixes and enhancements.
· Demonstrated experience with implementing monitoring tools to proactively and predictively manage IT infrastructures similar or great in size, scope, and complexity to this contract.
· Demonstrated experience with leveraging tools to automate manual functions such as patch distribution and managing router and switch configurations.