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Network Management Operations Help Desk Technician - I
Ref No.: 18-08016
Location: Cary, North Carolina
Position Type:Contract
Start Date: 09/06/2018
Role: Network Management Operations Help Desk Technician - I
Location: 7000 Weston Pkwy-Cary-NC - 27513
Job ID: VZGTJP00014508
Type: 6 Months Contract

Description:
Provide technical support for a Telecommunication Managed Services Customer. Responsible for proactive network monitoring, trouble isolation and resolution of incidents with LAN, WAN, and WLAN technologies. Must have 3+ years hands-on experience configuring, managing, and troubleshooting routers and switches in a fast pace production environment. Requires strong verbal and written communications skills as well as exceptional customer service skills. Need to demonstrate the ability to multi-task and posse strong decision-making skills. This position will start with swiveling tickets between Telecommunication's Incident Management Tool and the customer's Incident Management Tool, and ultimately grow into full network management responsibilities.