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This project management role shall develop the governance model including collaboration with an executive steering committee, the program management office, and collaboration with the business stakeholders to manage a large, distributed, and complex acquisition, implementation, and maintenance of a turnkey, commercial off the shelf (COTS) electronic health records (EHRs) system and revenue cycle management for twelve (12) Maryland Department of Health
(MDH) healthcare facilities. This system is referred to as the new or modern EHR system for MDH. Project management includes the coordination of evaluation options for hosting the application either in a State datacenter or in a managed environment from the Contractor.
The system will replace the legacy Healthcare Management Information System (HMIS) used for census and billing, as well as a legacy pharmacy system and other clinical systems in use at certain facilities (as described herein). The new EHR system will support the admission/discharge/transfer (ADT), billing, collections, pharmacy, laboratory, order entry, clinical documentation, behavioural health, and long-term care (LTC) functions of the facilities.
As mentioned above, this implementation will be installed in twelve (12) facilities throughout the State of Maryland. In addition to the Secure Evaluation and Therapeutic Treatment (SETT) program, these include five (5) psychiatric hospitals, two (2) Regional Institute for Children and Adolescent (RICA) facilities, two (2) developmental disabilities facilities, and two (2) chronic care hospitals. Each chronic care hospital operates a nursing home and rehabilitation center on campus and are considered separate operational units for census and billing purposes.
The total average daily census is approximately 1,180.
The smallest facility population is approximately 32 and the largest is approximately 377.
This Project Manager (PM) will provide the leadership, expertise, methodologies, tools and templates to the Maryland Department of Health (MDH) to support its goal of initiating and sustaining a governance model on the EHR procurement and implementation. This project manager will have experience in business process reengineering and collaboration of
process standardization. The scope of this engagement includes working with the hospital leadership team:
Finalize EHR Business Stakeholders from both a hospital perspective as well as from an EHR
functional capability. This individual will then finalize the governance model for the EHR Project.
Adjust as necessary approach to the EHR RFP requested by OPASS, AG Office, or DOIT
Work with the EHR Business stakeholders to walk through current processes, workflow, and reports of the various areas of EHR solution and see what consistent standardization processes can be incorporated into the EHR implementation phase.
Lead the EHR Governance Program Management role consisting of interface between business stakeholders and EHR application provider, technical/business process configuration management and control, budget tracking, report generation to steering committee, issue tracking/resolution with vendor and business stakeholders, without management with application/infrastructure/HER business processes.
Implement a Change Management Control Process and manage throughout the duration of this
contract. This includes requirements tracking, schedule, and delivery of base requirements. Key to this is to utilize an issue tracking and resolution system. Also implement a work order process to track the delivery of enhancements or additional services from the selected EHR system
implementation vendor, manage the approval of these work orders through the Project Steering
Committee, and ensure vendor performance, schedule, and deliverables match the work order
agreement. Individual must have experience in running large, complicated IT application installations as well as healthcare experience.
Duties & Responsibilities:
Performs overall management for Contract support operations. Organizes, directs, and coordinates the planning and production of all Contract activities, projects and support activities, including those of subcontractors. Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars and diagrams to assist in analyzing problems and making recommendations. Demonstrates excellent written and verbal communications skills. Establishes and alters corporate management structure to direct effective and efficient Contract support activities. Must be capable of negotiating and making binding decisions for the Master Contractor.
Collaborates with business stakeholders as well as interfacing with senior leadership.
Finalize EHR Business Stakeholders from both a hospital perspective as well as from an EHR functional capability. This individual will then finalize the governance model for the EHR Project.
Adjust as necessary approach to the EHR RFP requested by OPASS/AG Office/or DOIT Procurement
Work with the EHR Business stakeholders to walk through current processes, workflow, and reports of the various areas of EHR solution and see what consistent standardization processes can be incorporated into the EHR implementation phase
Lead the EHR Governance Program Management role consisting of interface between business stakeholders and EHR application provider, technical/business process configuration management and control, budget tracking, report generation to steering committee, issue tracking/resolution with vendor and business stakeholders, w/o management with application/infrastructure/EHR business processes.
Manage the Change Order Management process throughout the duration of this contract. This includes issue resolution tracking and EHR Vendor work order changes.
Bachelor's Degree in Engineering, Computer Science, Information Systems, Business or related discipline.
Master's degree preferred.
General Experience: At least twelve (12) years of experience in project or program management.
Ten (10) year's experience in the healthcare implementations
At least ten (10) year's experience managing the implementations of large complex IT Implementations within the last fifteen (15) years.
At least (8) years of experience in development and operations of major IT systems, defined as an Information Technology software, platform, warehouse, or other combination of elements that function together to produce the capabilities required to fulfil a mission need (i.e. Enterprise Resource Planning (ERP) systems, Electronic Health Records (EHR) systems). Experience shall include application development implementations where multiple organizations and/or divisions were engaged in the implementation process, and duties performed included:
driving coordination for infrastructure
application installation in development/testing/production environments
configuration of workflow in various business process areas
collaboration with senior level management on implementation
organizational change management
identifying and ensuring requirements capabilities
budget and/or status reporting.
At least eight (8) years of experience in supervision and/or oversight of IT related programs or projects.
Three (3) year's experience implementing and utilizing a Change Order Management System tracking issue through to resolution and managing application vendor changes to their contract.
Demonstrated a leadership role in at least three (3) successful projects that were delivered on time and on budget.
Active Project Management Institute (PMI) Certification or equivalent, as determined by the PO.
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