Ref No.: 18-06105
Location: Fort Smith,, Arkansas
Start Date: 06/26/2018
Client: Cox Communication
Position: Greeter
Locations: Cox Solution Store 8100 Rogers Ave Suite B, Fort Smith, AR 72903.
Pay Rate: $11.62/hr. on W2.
As the Greeter, you will play a vital role in the customer experience, by serving as a front-line ambassador. You will guide customers through signing in at our queueing station, returning/exchanging equipment, and demonstrating our products and services while providing an exceptional customer experience.
Primary Responsibilities and Essential Functions
·         Provides best-in-class customer service; maintains polished and professional presence
·         Welcomes customers with a warm and friendly greeting as they enter the store; including a smile, handshake, and opening the door for each customer entering the store
·         Send customers off with a warm and friendly goodbye as they exit the store; including an appreciation statement using their name, and opening the door for each customer
·         Retrieve equipment from customers entering the store, following proper equipment retrieval procedure
·         Ensures sales floor remains well merchandised, clean, and visually appealing at all times
·         Explains and demonstrates products and accessories using our demonstration stations, offering suggestions based on customers' wants and needs
·         Assists with other duties as requested
Skills and Qualifications
·         HS diploma, GED or relevant work experience
·         2 or more years of experience in customer service
·         Willingness to work a flexible schedule which includes weekends, evenings, and holidays
·         Must have reliable, consistent transportation
·         Strong interpersonal and communication skills
·         Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
·         Ability to lift 25-50 pounds to help manage stock room inventory
·         Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services; must be able to stand for up to 8 hours per day
Preferred :
Bilingual Preferred : Bilingual Preferred/Spanish
Work Schedule/Hours per Day/Hours per Week: 40
What is the Store hours : 10am-7pm