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Third Party Solutions Specialist
Ref No.: 18-05899
Location: Atlanta, Georgia
Start Date / End Date: 06/18/2018 to 12/28/2018
 Role Summary
•             The Third Party Solutions Specialist is an ambassador of the Cox brand and will be the primary point of contact for both new and existing customers.  Working in a Third Party Retailer this individual will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.
•             The Third Party Solutions Specialist is responsible for meeting established sales, revenue, and customer experience objectives by ensuring customers are provided with the appropriate product and accessory solutions.  As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience. 
•             In addition to sales, revenue, and customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution and inventory management. 
 
Primary Responsibilities and Essential Functions
•             Ensures individual sales, revenue, and customer experience targets are met
•             Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers' wants and needs
•             Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence 
•             Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
•             Participates in inventory cycle counts
•             Ensures sales area remains well merchandised, clean, and visually appealing at all times
•             Participates in workshops, special events, and product demonstrations to drive customer loyalty
•             Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
•             May be required to work in other locations that are in proximity to 'home store' to meet the needs of the business
•             Provides support for other sales agents as needed to ensure optimal customer service.
•             Assists with other duties as requested
 
Skills and Qualifications
Minimum
•             HS diploma, GED or relevant work experience
•             1 or more year of experience preferred in related field (i.e. Sales, Retail Sales, etc.)
•             Ability to meet established sales, retention, and customer experience targets
•             Willingness to work a flexible schedule which includes weekends, evenings, and holidays
•             Computer literacy with an aptitude for learning communication products and services
•             Must have reliable, consistent transportation and ability to work at a variety of retail locations
•             Track record of high individual performance with demonstrated financial result in sales and retention
•             Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
•             Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
•             Ability to lift 25-50 pounds to help manage stock room inventory
•             Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
 
Requirements:
•             Must be able to stand for 8 hours.
•             Is required to have a working smartphone with data and use it for business purposes.
•             Must have reliable transportation as may be asked to staff any metro location and make it to weekly team meetings and/or training sessions.
•             Schedule is subject to change without notice; however, weekends and holidays are required.