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ROVI Video upgrade
Ref No.: 18-05628
Location: West Warwick,, Rhode Island
Start Date: 06/08/2018

Client: Cox Communication
Position: ROVI Video upgrade
Location: Rhode Island Main Office, 9 JP Murphy Hwy, West Warwick, RI 02893
Duration: 12 Months

· Description:
Cox Business Video Transformation Order Management Agent Requirements

Overview:
· Work as an order support specialist as part of a team at Cox Business led by the Order Management Department.
· Be responsible for handling the workflow and provisioning system work related to commercial video upgrade orders from Cox Business customers across the country.

Major Tasks
· Manage and update the Video orders entered by another group who gains customer agreements.
· Adhere to procedural and administrative methods and procedures.
· Process daily scheduled orders taking inbound calls from field services personnel.
· Update internal workflow tools used across all Cox Markets such as OPTIX, BID, and TOMS.
· Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
· Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.

Experience
· Data Entry and Updates in multiple applications.
· Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
· Ability to meet deadlines with attention to detail.
· Flexible work hours.
· Ability to work on a computer and telephone for 8 hours per day.
· One year experience required in related field (i.e. Administrative, Data Entry, Retail)

· Requirements:
Potential for extension: Yes
Potential to convert to perm: No
Work Schedule/Hours per Day/Hours per Week: 8/day, 40/wk - 8:30-5:00