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Data Analyst - Research Analyst
Ref No.: 18-04226
Location: Austin, Texas
Start Date: 04/27/2018
Job Description
Specific Functional duties include:
• Gather and Document requirements for Operational Intelligence reporting system
•Meet with stakeholders to identify and document business needs, challenges, and areas of opportunities and may lead business process enhancement efforts
•Create legacy report rationalization plan to recommend enhancements or retirement of legacy operational reports
•Recommend new operational reports that will provide actionable insight into service management environment.
• Interface with the application development team to validate test
results verifying that they meet the requirements
• Translate requirements and use cases into test conditions and
expected results for end-to-end system testing and User Acceptance
• Create and document new processes Service Management Manuals (SMM)
• Document Reporting solution design documents inclusive of KPIs and operational reports
• Identify potential project risks and difficulties, and designs strategies to mitigate or avoid them

•5 years as a Business Analysis/Reporting Analysis experience in ServiceNow performance analytics or other ITSM Reporting tool
•5 years experience creating report specifications and analysis mapping across multiple process areas
•Experience with user acceptance testing (UAT), including test script creation, execution and signoffs
• At least one full lifecycle ServiceNow implementation in the role of an Business Analyst
•Experience creating complex project deliverables such as requirements, design documentation, test plans, and process documentation
• Demonstrated understanding of ITIL practices
• Experience Managing scope on large scale implementations

Skills and Certifications
• Undergraduate degree
• Excellent analytical and problem solving skills
• Results oriented: structured and organized as an individual with
execution as a key orientation for driving results.
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities
• Strong understanding of Service Management operations
• Agile and Waterfall SDLC
• ITIL certification (preferred)