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Information Systems Technician, B
Ref No.: 18-04165
Location: Clifton, New Jersey
Start Date: 04/26/2018
Job Description:

· Secret and will consider an Interim
· Install new systems and upgrades, both remotely over phone and desk side
· Proficient with Computer hardware and Software troubleshooting.
· Exhibits an understanding of engineering application configurations and integration with the desktop.
· Field incoming calls from clients and answer questions, resolve issues, troubleshoot problems, and research to find the causes of issues
· Follow the reported issue from start to finish, including escalation to development and programming when necessary Perform root-cause analysis on issues and make recommendations for corrective action
· Track projects and tickets in issue tracking system, Remedy
· Create white papers and other instructive materials for use by our clients and the internal team.
· Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
· This position requires a minimum of an Associate's degree, Bachelors preferred
· Knowledge and use of Microsoft Windows 7, XP and Remedy
· Minimum 4 years of technical and customer service experience
· Excellent problem solving skills are required.
· Must have excellent listening skills and speak clearly and concisely and be easily understood.
· Must be service oriented.
· Must be able to travel locally and be able to carry light computer equipment.
· Must have good writing and communication skills with the ability to document technical issues in a clear and effective manner with appropriate detail.
· Self-motivated, corporate business experience, technical assistance is desirable.
· Consideration may be given to relevant professional level experience as an offset
· Performance of duties with general supervision