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Engineer II
Ref No.: 18-04121
Location: Boston, Massachusetts
Start Date: 04/26/2018

Job Summary:
This position is responsible for providing configuration, implementation and support of the SVC Organization security and IT systems for Client System. This position is part of the Stored Value Card's LAN/Infrastructure team, which provides infrastructure services supporting Client System's, Stored Value Card solution for the U.S. Treasury as their fiscal agent.
 
Principal Accountabilities
·         Provide design, configuration, implementation, and management of IT systems to Client System's SVC infrastructure; including incidents, service requests, and projects while remaining in compliance of service level agreements, system standards and industry best practices.
·         Provide primary and secondary level analysis, troubleshooting and responses to network events and requests, utilizing tools, resources, documentation and peer support. Provide second level assistance, critical thinking and oversight to resolve complex issues and to administer infrastructure implementations.
·         Monitor, track, report on and manage IT infrastructure projects. Gather requirements, conduct evaluations and proofs of concept, and create technical designs supporting customer solutions.
·         Develop, document and execute network and security designs for the implementation of new services.
·         Communicate and work directly with customers, subject matter experts and colleagues across Client System on infrastructure projects, complex issues and events.
·         After hours and weekend work may be required in order to perform tasks and maintenance that cannot be done during business hours.
·         Participate in a 24 x 7 on-call rotation.
·         Provide integration support and coordination with the Treasury Web Application Infrastructure (TWAI) and General Computing Services (GCS).
·         Assures solutions, requests and work is in compliance with Client architecture standards, policies, procedures and industry best practices.
 
Other Accountabilities
Perform other duties as assigned.
 
Supervision
This position may be required to directly supervise others.
 
Knowledge and Experience
·         Knowledge and experience normally acquired through, or equivalent to, the completion of a Bachelor's degree, preferably in an IT field, and a minimum of 5-7 years of job-related experience.
·         Individual must be knowledgeable in one or more of the following technologies: Active Directory, LDAP/PKI Directory, Domain Name Services (DNS), web application firewalls, enterprise firewalls, proxy/caching services, routing/switching, load balancing, information security, network security, OSI Model, Connect: Direct, Secure Transport, desktop, workstation and server based systems.
·         CISSP and other Security and Information Technology Certifications strongly desired.