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Infrastructure Management - Desktop Management
Ref No.: 18-04057
Location: Downers Grove, Illinois
Start Date: 04/24/2018
 Job description: 

Desktop Support Job Duties: 
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards 
• Provides advice and guidance to colleagues regarding incidents 
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance 
• Identify, log and resolve technical problems with software applications or network systems 
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation 
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines 
• Create, maintain, and distribute reports of progress to senior leadership 
• Migrating servers from Windows XP to Windows 7 or higher platform 
• Maintain client databases with up to date solutions and clear record of activities 
• Explain and document technical issues in a clear way to clients 
• Use call logging system to accurately record telephone requests