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Equinix Inc.
Ref No.: 18-03917
Location: Tampa, Florida
Start Date: 04/20/2018
Duties:
·         Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar.
·         Provide input into the on-going development and support of billing systems, processes, and policies.
·         Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies).
·         Process billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.
·         Work closely with cross functional organizations to support the timely and accurate investigation and resolution of customer billing issues.
·         Invoicing review and variance analysis with sign off required.
·         Respond to customer inquiries within departmental SLAs to resolve potential issues.
 
Skills:
·         3-7 years' experience in a Finance, Accounting, Accounts Receivable or Billing.
·         A strong attention to detail and the ability to multi-task and work with limited supervision with tight deadlines is required.
·         Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment. Must be a team player and self-starter.
·         Experience with complex accounting systems (Oracle ERP 11i, Siebel) Strong background in Microsoft Office, specifically Outlook and Excel
 
Keywords:
Education: 4 year college degree
 
Required Skills: 
·         Time management
·         Billing
·         Customer service
·         Oracle
·         Microsoft excel