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Cash Management Service Coordinator
Ref No.: 18-03852
Location: Hartford, Connecticut
Position Type:Contract
Start Date: 04/19/2018
 Coordinate, support, assign and track all incoming service requests during migration.
Support customer base through maintaining a thorough knowledge of all CM products/services to ensure that all customer needs are identified and met on a proactive basis.
Provide refresher telephone training and ongoing technical support for any CM products sold to customers.
Prepare documentation as a result of a customer's request for additions/revisions to any CM service or product.
Assist with the resolution of all workflow, payments, transactions, or other operational questions/issues posed by customers; document significant customer service issues and notify management.
Manage internal operations requests and customer requests via the Cash Management Grp box and 1 888# and assign to appropriate LOB Specialists.
High school diploma/GED required.
2-4 years of experience in an office environment and/or working with customers.
Effective communication skills with both internal staff and external customers.
Customer service orientation.