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Business Analyst - Managing Business Analyst
Ref No.: 18-03583
Location: Irving, Texas
Start Date: 04/11/2018
Job description:

?Client is looking for an experience ServiceNow Business Analyst (BA) person who ideally has Watson or Holmes type integration experience into ServiceNow (SN). The Client in client typically differ from other external Client as they don't do the actual development within SN, they work with the stakeholders, assess the Business Requirement Document (BRD) then perform a technical assessment/design view, obtain signoff, then drive the developer to build the solution. This requires a strong knowledge of SN as effectively they are the solutioning architect for each enhancement or defect remediation.

• Experience of working with Watson/Holmes type technology, or similar AI with ServiceNow (Fuji upwards)
• Experience of Service Management implementation as a business analyst (min 5 years), at least 3 years with ServiceNow
• Experience of taking ownership for core ServiceNow module delivery with minimal management support
• Working business knowledge of consulting services (including working with offshore development teams)
• Ability to run discovery workshops and requirement gathering discussions with business and technology representatives
• Able to guide clients through the foundation data gathering process prior to go live and act as the coordination point for gathering data
• Document existing processes and tools to assess gaps against the global solution prior to the ServiceNow roll out
• Provides regular, clear updates to all stakeholders
• Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
• Actively manage application specific enhancements / defects as assigned to the BA
• Hands-on testing experience to progress changes through testing environments, through to implementation to Production
• Good organizational skills to enable multiple tasks to be addressed concurrently
• Strong English oral and written communication skills to enable effective communication between peers, seniors and non-technical contacts
• Ability to drive technical conversations to determine roadmaps, tasks and initiatives
• Ability to work through problems in a methodical manner whilst under pressure and have a proven track record for delivering solutions
• Commitment to change and will welcome and initiate improvements
• Professional, adaptable and focused on deliver