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Infrastructure Management - Application Infrastructure Administrator
Ref No.: 18-03343
Location: Dallas, Texas
Start Date: 04/04/2018
Job Description 
Security Operations Administrator / Level 1 Support (ONSITE) 

Central purpose of the job: 
• Responsible for overall monitoring of security systems and event correlation resulting from system alerts 
• Incident and Service Ticket coordination with Security, Networking, Server, and Service Delivery teams 
• Initial point of escalation for security tickets opened from the client HelpDesk 

Primary Responsibilities: 
• Analysis of security related alerts from existing systems such as Office365 security, McAfee Web Gateway, Checkpoint firewalls, and anti-virus systems 
• Initial triage/response to security tickets, acting as a second level support to Helpdesk analysts 
• Coordination of security incidents to determine if the incident is a potential security breach or false positive 
• Daily security reporting to Security Operations Analyst and/or Manager of Information Security 
• Participation in meetings with IT Operations to ensure communication and coordination is happening 
• Monitor user-reported phishing attempts to confirm whether it is a true attempt or false positive 
• Produce documentation of security-related standard operating procedures 
• Assist in vulnerability management and patching activities, supporting Client Engineering and Server teams 

Experience/Requirements: 
• Have least 1 year of experience working in a security operations role 
• Have least 3 years of experience in an IT Operations support role, preferably network operations 
• Understand current IT security threat landscape and common practices to mitigate risk of compromise 
• Experience with commonly used security tools including Anti-virus/anti-malware, firewall, intrusion detection, and intrusion prevention 
• Ability to interpret security alerts and investigate to identify possible route cause, potential damage, and/or evidence of a false positive 
• Experience working with global companies across cultures, language, and time zones 

Knowledge, Skills, and Competencies: 
• General technical skills including desktop support and the ability to identify threats to endpoints 
• Knowledge of Service Management methodologies including ITIL 
• Ability to respond to tickets and produce incident management metrics from a service management tool 
• Understanding of information common security policies and practices 
• Strong written and verbal communication skills including strong English grammar 
• Ability to interact with various positions within IT 
• Ability to quickly investigate and compile data to provide the Information Security team with information to make educated decisions in a fast-paced environment 
• Technical skills including knowledge of PC break/fix, proficiency using Microsoft Office Suite, interpreting Office365 security and compliance data, and best practices for basic security tools 
• Security and/or IT related certifications preferred (ITIL, Security+, CISSP, OSCP, CEH) 
• Ability to research new and emerging threats and make recommendations to reduce threat or remediate current practices