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Repair Technician
Ref No.: 18-00867
Location: Miami/Pompano beach/Homestead area, Florida
Position Type:Contract
Start Date: 01/31/2018
 Bi-lingual English/Spanish speaking candidates are a must.
Will be required to house client equipment and drive in a 30 mile radius around 33101 (Metro Miami, Pompano beach, Homestead).
Work Hours: 9am-7pm; 5 jobs a day 2hr increments.
Technician will complete in-home/office repair calls for cracked cell phone screens. Candidates must have worked in cell phone screen repair for at least 3 years.
Position Requires Enhanced Screening and MVR check.
 
 
 
Job Description:
Drive to customer's Home or Business.
Repair Personal Electronics.
Ability to read schematics or diagrams.
Ability to use Bar Code Scanner.
Ability to follow directions.
Ability to Read daily work orders.
Confirm dispatches from prior day in Service Bench.
Claim daily dispatches.
Use Service Bench Mobile Application to process daily work orders.
Manage Client Inventory.
Maintain 95% successful repair rate.
On time Arrival at 96%
Maintain 95% or better NPS Net Promoter Score.
Maintain less than 1% reschedule rate.
 
Knowledge/Skill Requirements:
Certified Electronic technician or equivalent experience.
Experienced in repair of cellphones, tablets and gaming devices.
Ability to disassemble and reassemble electronic devices.
Ability to work sitting for a prolonged period of time as needed in electronic services.
Proficient working with basic hand tools.
Ability to use a Volt Ohm Meter.
Ability to read electronic schematics and test related board level components.
Electronic certifications, engineering degree or applicable experience.
Proficient soldering board level components.
Ability to read and understand reporting necessary to manage daily business.
Requires ability to travel and participate in customer onsite repair.
Ability to handle multiple tasks, and react quickly to the changing face of the service industry.
Microsoft Office skills including Word and Excel.
Strong oral and written communication skills.