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Applications Support Tech I
Ref No.: 18-00152
Location: Tulsa, Oklahoma
Start Date: 01/09/2018
 Description:JOB TITLE:              ICOMS Operations & Support Services (iOSS) Application Support Technician -  TEC046
 
REPORTS TO:         Supervisor, iOSS
           
           
SUMMARY:
 
Responsible for an assigned range of activities which ensure the operational effectiveness of the business focusing on execution and daily task delivery in one or more of the following key areas:  service location creation / configuration and activation of network capability and/or telephony networking.   Interacts effectively with internal customers and appropriate system partners to conduct necessary research to resolve issues.  Actively seeks and evaluates opportunities for process improvement.  
 
 
POSITION RESPONSIBILITIES:
 
  • On time delivery of ticket / task handling to enable delivery of KPIs.
  • Address configuration set up for Residential and Commercial Business house location address new builds, individual address additions, roommate, and home office accounts.
  • Validates and manages House File uploads for all access activity including but not limited to, node feed / designation / migration / segmentation, signal access and dwell location components, product provisioning and monitoring account set ups, serviceability activation, and any other key indicators required for downstream applications and tools to support offering of services at a given location.
  • Ensure access point designation accuracy within ICOMS to enable activation and provisioning of all product offerings.
  • Proactively monitors and works incoming tasks and incidents logged into one of the work flow tools or incident-management database system (e.g. UET Keystone).
  • Provisioning of all service orders by translating network solution designs into viable call paths to enable telephone service delivery. 
  • Identifies customer concerns and resolves or escalates customer issues expediently and accurately within documented timeframes.
 
 
 
 
 
 
 
 
 
MINIMUM QUALIFICATIONS:
 
  • 1-3 years of experience in technology, telecom or related field;
  • Self-motivated contributor;
  • Strong team work skill set;
  • Solid written and verbal communication skills;
  • Commitment to quality customer service;
  • Knowledge of organizations technology platforms and practices including ICOMS;
  • Independently performs assignments with instruction limited to results expected.
 
 
PREFERRED QUALIFICATIONS:
 
  • BS/BA in related discipline;