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Project Coordinator
Ref No.: 18-00151
Location: Herndon, Virginia
Start Date: 01/09/2018
 
Purpose Prepares the coordination for new, multi-location, and complex projects..  Performs order entry of service codes and ensures billing.  Fields questions from customers on details of services being installed and correct preparedness procedures.  This position works directly with Cox Business Order Manager(s) to ensure that orders are accurate, complete, and entered in a timely fashion.  This position also handles and responds to inquiries through phone, mail, or email contacts with customers by fielding and escalating customer issues to the Order Manager(s).
Major Tasks
  1. The Coordinator will handle all Complex Orders as defined by Cox Business.
  2. Coordinates medium to large and/or moderately complex projects under some supervision.
  3. Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner.
  4. Coordinate installation dates and times with dispatch, customer, and/or customer vendor.
  5. Schedules customer due date in ICOMS and OMS.
  6. Performs quality control checks on all orders and project content, including validation of DTW & other provision information.
  7. Adheres to procedural and administrative aspects of customer installation.
  8. Reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses.
  9. Provides departmental support to Order Manager(s) personnel. 
  10. Ability to escalate and translate customer needs to internal workgroup.
  11. Abides to processes and regulatory knowledge as needed during the pre-installation phase.
Communicates relevant information to all internal team members, such as change in schedule dates.
Supervision Reports to Supervisor of Order Management
Competencies required on Day 1  
  1. Applied Learning
  2. Communication
  3. Contributing to Team Success
  4. Customer Focus
  5. Quality Orientation
  6. Technical / Professional Knowledge and Skills
Lives Cox Values - Shows an approach towards people and work that is consistent with the overall values of the company. Works to professional standards that apply best practices approaches are consistent with Cox's values and ethics.