Previous Job
ServiceNow Development
Ref No.: 17-21144
Location: San Diego, California
Position Type:Contract
Start Date: 11/07/2017
5 years of experience in ServiceNow development.

Experience in Incident, Change and Service Catalog module customization in Service now as per the process requirements.
Created Portal pages (Homepages) with the help of reports and gauges.
Customization of existing workflows based on user requirement.
Created Variable sets, Transform maps to ease the process of uploading catalog items or variables instead of manual updating.
Creating catalog UI policies and client scripts with respective to the requirement given.
Writing Script includes wherever necessary and reusing them instead of global business rules.
Writing Business Rules and Client Scripts based on the requirement given.
Used Background scripts in case of any data validations.
Worked on Content Management by creating sites and pages.
Created various notifications at different stages.
Configuring Users, Groups and Roles.
Created various wizard panels based on the client Requirement.
Created ACL's based on the security mechanism provided by Customer and best practices.
Created Customer Surveys, Responses according to the customer requirement and also made some customizations.
Interacting with client stakeholders for requirement understanding, query resolution and status reporting.
Develop 3rd party integrations using API and web services.
Other soft skills/aptitude – Excellent written and Verbal communication.