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Document Processor, Senior
Ref No.: 17-20754
Location: San Francisco, California
Start Date: 10/26/2017
 Role: Document Processor, Senior
Duration: 04 Months (+ Extension )

Bachelors Degree with 5-7 years of relevant experience.
Major responsibilities may include all or some of the responsibilities below:
• Open and sort mail, prepare physical files for applications and documents
• Process applications according to current policies and procedures (verify completeness of application, verify customer eligibility, verify product eligibility; enter data in appropriate system(s).
• Perform quality assurance reviews on applications
• Batch and upload applications for payment      
• Answer customer inquiries related to applications
• Update and maintain daily logs for productivity and quality assurance metrics
• Research customer accounts and application issues
• Prepare physical files for short-term and/or long-term storage
• Practice and comply with safety, ethics and conduct requirements
• Share process improvement ideas with Lead and Supervisor.
Service-oriented individual to become our application processor in Enrollment & Incentive Management CES Operations department. This individual will process energy efficiency program application from application receipt through application process completion (either in the form of a payment, confirmation of reservation, rate change or rejection). File and store the physical application files if applicable