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Information Support Specialist, Level 3
Ref No.: 17-19868
Location: Chantilly, Virginia
Start Date: 09/21/2017
Client: WMATA
Position Id: RFQ NO. IDIQ-FQ15124-TOG1-RFQ143- PR41375
Position: Information Support Specialist, Level 3
Locations: Jackson Graham Building Washington DC 20001
Duration: Long Term Contract
System configuration and administration of the Pro- Watch access control system for the purpose of administering and producing identification badges
Perform badging operations in accordance with policies, standards, and procedures.   
Management of proximity and identification badges and badging systems.  
Validation and verification of product and data quality.  
Print production of identification badges.  
Physical setup and breakdown of badging stations.  
Provide assistance to customers in a courteous and professional manner.   
Development of Pro-Watch data fields and correlation of fields to badge components.    
Performs analysis of data and data quality to ensure success of the project.   
Adhere to potentially stringent security processes.  
Keeps management abreast of issues or concerns regarding identification cards or badges and possible solutions.  
Reports on daily and weekly productivity to management.   
Tasks as required by the program manager.
Supplemental Duties:
·         In addition to the requirements specified in the Statement of Work, the candidate must possess the following skills: 
·         College degree from an accredited college or university with a Bachelor's degree in IT sciences or business administration.  
·         Minimum four years¿ experience of progressive responsibility in identification card distribution and management.   
·         Experience in the configuration and management of the Pro-Watch access control system.  
·         Experience in badging office procedures.  
·         Experience in mass badge distribution in organizations of over 15,000 persons.     
·         Experience handling PII and other sensitive information.  
·         Experience producing identification badges.  
·         Experience setting up badging systems, to include camera, signature device, and badge printer connection and configuration.  
·         Willing to work flexible hours when required.  
·         Willing to travel to various WMATA facilities within the metropolitan area as part of a team.  
·         Excellent customer service skills.  
·         Excellent oral and written communications skills.   
·         Proven and verifiable record of impeccable trust and responsibility.   
Ability to perform in a team environment