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Telecommunications Engineer 3-D
Ref No.: 17-19363
Location: Melbourne, Florida
Start Date: 08/31/2017
 
Role: Information Systems 4
Duration: 6 + months 
Location: Melbourne, FL – 32901

 
Job Description
•      Build, support, maintain and promote a World Class Skype for Business collaboration platform
•      Daily review of Skype for Business call quality and session metrics to ensure high levels of customer satisfaction by using dashboards and automation
•      Point of contact for global Skype for Business end room systems field installations
•      Provides client/peer training on Skype for Business end room systems as needed
•      Participates in projects as Skype for Business subject matter expert
•      Incorporates department technology strategies and design / engineering concepts into assignments and projects and helps develop those strategies
•      Assist with implementation and maintaining video engineering standards
•      Performs complex tasks, decision making or in depth analysis with minimal direction
•      Document support procedures and train regional support teams for them to fully support regional deployments
•      Responsible for Tier 2/3 troubleshooting.
•      Design and deploy necessary controls to insure the network meets service levels.
•      Must be able to support on call rotation.
 
Qualifications
•      B.S in Information Systems, engineering or equivalent with at least 10 years of related experience; additional years of experience may be substituted for formal degree
•      Minimum of 3 - 5 years of direct experience with Skype for Business (on premise/Office365)
•      Microsoft Call Quality Dashboard and Advanced Call Analytics experience is a plus
•      Working experience with the Microsoft Office365 and Power BI cloud platform
•      Advanced understanding of Microsoft systems and applications (Outlook scheduling, Exchange AD, SharePoint, Office), and how Skype for Business integrates with these applications.
•      Advanced experience supporting Skype for Business conferencing features including PSTN, AV call, desktop sharing and PPT sharing
•      Must have experience collaborating and working with global technical teams across many regions
•      High motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements
•      Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
•      A proven track record of increased responsibilities while delivering desired results
•      Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills
•      Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels to include executive
•      Demonstrated experience providing in-room Video Conference/AV support for Senior Executive needs
•      Experience with large enterprise IP networks and related networking equipment
•      Good knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)
•      Certification(s) in Skype for Business, Polycom, MCSE, ITIL a plus
•      Experience working with or in large corporations
•      Must be detail oriented and have excellent organizational and procedural skills
•      Strong problem solving and troubleshooting skills
•      Ability to interface effectively with all levels and across organizational lines
•      Ability to effectively utilize external vendors and resources throughout the organization
 
Preferred Additional Skills
•      Cisco CCNA Routing/Switching
•      Familiarity with ISO20K
•      Familiarity with ITIL v3