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Information Systems 4
Ref No.: 17-19019
Location: Melbourne, Florida
Start Date: 08/17/2017
 Title: Information Systems 4 - NOTE:  Candidates presented must include answers to the questions attached. 
REQ # 1351401
Location: Melbourne
Openings: 1
Duration: 6 months
Pay Rate: $47 - $53 / hr.
Shift: 5/8 1st
Job Description
• Build, support, maintain and promote a World Class Skype for Business collaboration platform
• Daily review of Skype for Business call quality and session metrics to ensure high levels of customer satisfaction by using dashboards and automation
• Point of contact for global Skype for Business end room systems field installations
• Provides client/peer training on Skype for Business end room systems as needed
• Participates in projects as Skype for Business subject matter expert
• Incorporates department technology strategies and design / engineering concepts into assignments and projects and helps develop those strategies
• Assist with implementation and maintaining video engineering standards
• Performs complex tasks, decision making or in depth analysis with minimal direction
• Document support procedures and train regional support teams for them to fully support regional deployments
• Responsible for Tier 2/3 troubleshooting.
• Design and deploy necessary controls to insure the network meets service levels.
• Must be able to support on call rotation.
• B.S in Information Systems, engineering or equivalent with at least 10 years of related experience; additional years of experience may be substituted for formal degree
• Minimum of 3 - 5 years of direct experience with Skype for Business (on premise/Office365)
• Microsoft Call Quality Dashboard and Advanced Call Analytics experience is a plus
• Working experience with the Microsoft Office365 and Power BI cloud platform
• Advanced understanding of Microsoft systems and applications (Outlook scheduling, Exchange AD, SharePoint, Office), and how Skype for Business integrates with these applications.
• Advanced experience supporting Skype for Business conferencing features including PSTN, AV call, desktop sharing and PPT sharing
• Must have experience collaborating and working with global technical teams across many regions
• High motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements
• Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
• A proven track record of increased responsibilities while delivering desired results
• Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills
• Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels to include executive
• Demonstrated experience providing in-room Video Conference/AV support for Senior Executive needs
• Experience with large enterprise IP networks and related networking equipment
• Good knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)
• Certification(s) in Skype for Business, Polycom, MCSE, ITIL a plus
• Experience working with or in large corporations
• Must be detail oriented and have excellent organizational and procedural skills
• Strong problem solving and troubleshooting skills
• Ability to interface effectively with all levels and across organizational lines
• Ability to effectively utilize external vendors and resources throughout the organization
Preferred Additional Skills
• Cisco CCNA Routing/Switching
• Familiarity with ISO20K
• Familiarity with ITIL v3
Notes From Intake Call - Add a Skype for Business Eng onto Ops Team to support and become part of the unified communications team; collaborative integration.  Someone that can take the environment to the next level.  They don't have a dedicated person right now that can trouble shoot issues.  Someone to augment the team.  Maintaining and supporting role.  Potential for a perm hire.