Previous Job
Technical Writer
Ref No.: 17-18499
Location: Stockton, California
Start Date: 08/01/2017
Minimum Qualifications Strong experience in written communication skills Experience with Front Page, or other Web program experience Must have strong skills in Excel,Word and Outlook Logical/Critcal Thinking Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce. Keywords Pacific Gas and Electric Company (PG&E)(PGE)(PG&E Corp)Northern California, CA, Public Utility, Green Energy, Green Job, Green Jobs, Renewable Energy
70% of the time Process Development: Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners. Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool. Identify improvements to be made to existing processes already incorporated into Gen Ref. 20% of Time Product Management: Publish approved business process documents into the Front Page application for General Reference. Edit and reformat all information into a concise format before publishing to General Reference. Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates. Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others. Utilize Outlook, Excel, and Word programs to document and track requested updates. 5% of Time Process Improvement: Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B. Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees. Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools. Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox. Respond to all inquiries in the mailbox within 1 business day. 5% of Time Safety: Demonstrate leadership in safety through active participation and support of the safety programs. Take a proactive approach to identify and correct safety hazards and work practices in the work place. Know and comply with the code of safe practices, "Zero in on Safety" and complete all mandated ergonomic and safety training by the end of the year.
Comments/Special Instructions
We have over 100 policies and procedures requiring documentation. A technical writer with the following skillset will support the Credit's efforts to document such policies and procedure. Ideally the candidate would have previous PG&E experience and knowledge of tool/process below. GDM format – Expert Visio – Expert CC&B – Proficient Corporate and Utility Standards – Proficient, but not required Gen Ref – Proficient, but not required SAP – Proficient, but not required Tariff Application Guide (TAG) – Proficient, but not required