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Network Control Specialist 1       
Ref No.: 17-17646
Location: Melbourne,, Florida
Start Date: 06/30/2017
 Job Title:              Network Control Specialist 1       
Req #:                   1345845
Location:              Melbourne, FL             
Shift:                     Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8 hour days)                  
Positions:             1          
Duration:             6 months       
Pay Rate:             $28.17/hr.
Job description:
  • This position's primary role is to operate and maintain network devices and to mitigate network outages and performance issues.
  • Performs as the first line of defense to take appropriate action toward resolving network and system problems as they appear.
  • Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service.
  • Differentiates between primary and secondary network failures.
  • Based on the severity or type of event, determines what additional resources are required.
  • Issues service interruption reports to requisite customer agencies
  • Responsible for remotely supporting installation of various computer hardware equipment, and bringing systems "on-line”.
  • Monitors network devices and overall network health / performance.
  • Responsible incident response, troubleshooting, and resolution per policies and procedures
  • Implement technical solutions to mitigate outages or performance issues
  • Provides guidance to operations shift members
  • Participates in various working groups and boards related to process improvement and change authorization
  • Performs software upgrades and patches to operational systems
  • Interfaces with end users and customers as required
  • Collaborates with software engineers, network operations, security operations, and system administrators to ensure quality and integrity of IT systems
  • Participates in critical recovery efforts
  • Position will require shift work (1st, 2nd, and 3rd shifts, as well as 8-hour days)
  • Associates degree in an IT related field
  • Two of the following four certifications: Network+, CCENT, CCNA, or CCNP
  • Minimum 2 years of current NOC experience, as a Networking Specialist, Network Technician, or Network Analyst, working on Cisco related equipment
  • Minimum 1-year experience in troubleshooting and diagnosing switching/router problems
Preferred Additional Experience:
  • Bachelor's degree is highly preferred
  • Bachelor's degree in Network Engineering, plus 2 years' experience with Cisco related equipment as a Network Analyst, Network Specialist, or Network Technician
  • JCNCIA, or equivalent certification is preferred
  • Proficiency in the OSI reference model and TCP/IP
  • GIAC, Security +, MCSE, or Linux certification would be extremely helpful
  • ITIL v3 certification is a huge plus
  • Previous helpdesk experience is preferred
  • Communicate clearly, both orally and in writing
  • Ability to communicate technical terms/concepts to non-technical audiences
  • Highly motivated, process oriented person that has a positive attitude