Previous Job
Senior IBX Technician IV
Ref No.: 17-17578
Location: Miami, Florida
Start Date / End Date: 07/10/2017 to 12/31/2017
Duties: Troubleshoots and installs advanced circuits, and performs custom installations.


  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring advanced fiber terminations

Queue Management
  • Determines work priorities from the Oracle queue and ensures adherence to all commit times

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.
  • Works with customers to troubleshoot issues

Cross Connects
  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

  • Maintains detailed written records of all work activity

  • Designs and leads cage / infrastructure modification projects

  • Completes all assigned training in a timely manner

Customer Management
  • Supports customer satisfaction through timely and precise order execution
  • BERT and SONET test equipment
  • Experienced with installation and management of network cabling and terminations
  • Experienced with circuit signal testing and JDSU, Fluke and or Digital Lightwave test equipment
  • Experienced with installation of CAT 6, Single-mode/Multi-mode fiber optic and DS-3 COAX
  • Knowledge of Microsoft Office applications including technical diagramming (Visio) and documentation capabilities
  • A+ certification required
  • Network+
  • Server+
  • 1+ years experience
  • High School Diploma