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Salesforce Imp. Specialist
Ref No.: 17-15854
Location: Raleigh, North Carolina
Position Type:Contract
Start Date: 04/28/2017
NCDOT - NCDIT - Salesforce Imp. Specialist (500800)
Location: Phillips Building, 109 East North Street, Raleigh, NC
Duration : 2 Months

Short Description: The Salesforce Implementation Tech Specialist is a senior level resource with specialized knowledge and experience in a specific technology.

Complete Description:
The NC HIEA team has procured Salesforce for the tracking of Medicaid & State Health Plan Customers. We are requesting a skilled implementation analyst/developer to service, implement, create processes/procedures, train and interface the salesforce tool to JIRA (a project management tool) utilized by our business partner SAS. As well as assist the NC HIEA to incorporate Salesforce into the workflow of managing contracts. A tech specialist is needed for this project because a combination of consulting, communication, and development are required

Salesforce Implementation Tech Specialist position will be responsible for the overall, design, implementation and support of solutions in the environment for the NC HIEA. This requires the ability to develop and support applications using Service Cloud, Sales Cloud. The Salesforce Implementation Tech Specialist develops, configures, and interfaces the Salesforce tool to the business needs of the NC HIEA. This includes the management of customers, contracts and other clients. The will also be responsible for automating certain processes and interfacing this automation to JIRA, a project management tool which our business partners already use.

Candidates will be allowed to work part-time and remotely. HOWEVER, the candidate must be available to come on site as required by DIT.

Experience Implementing Salesforce within a small business unit.
Highly skilled at understanding interpreting business requirements, and determining how to develop integration.
Advanced consultation and development experience with SalesForce.
Experience integrating with JIRA
Creates reports and dashboards using Salesforce to meet the reporting and analytical requirements of the business users.