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Ref No.: 18-00036
Location: Raritan, New Jersey
Start Date: 10/03/2018

Business Relationship Lead - Commercial (SAP CRM)
Location : Raritan, NJ
Full Time Role / Direct Hire (Salary 130K)
  • Work with Contact center and Service Management business teams, to triage and prioritize all IT requests (incidents, service requests and project requests).
  • Triage system issue and work with COE teams for its prioritization and resolution.
  • Work as a Single point of contact from GIS side for defining solutions for new requirements as well as enhancements to existing systems.
  • Collaborate with business partners to create requirement definition and translate business requirements into concrete, specific projects that drive measurable value to the organization and align with technology strategy.
  • Create and manage project plans, manage build and its deliverables, manage resources, Manage project risk/issue/dependency management, Project delivery management, Support business users in delivery of end user training.
  • Assist the Global Information Systems team to create best practices, standards, procedures, and documentation for global service management and call center solutions.
  • Help steer the business to best leverage, and provide technical solutions for service management and contact centers.
  • Manage project administration tasks and coordinate between departments for activity completion.
  • Manage and enhance relationships with solution providers and other external partners.
  • Bachelor's Degree in Computer Science, or related field of study required.  Master's degree a plus.
  • 7+ years of experience in implementing and supporting SAP systems
  • 5+ years of experience in implementing and supporting SAP CRM
  • Experience working with global contact center handling calls from different countries
  • Experience in medical field & clinical laboratories industry.
  • Strong analytical and communication skills needed to help meet business needs and resolve priority issues.
  • Technical domain knowledge including, a broad understanding, and working knowledge of Information Technologies and all major functions for contact center environment and field service management
  • Strong relationship building skills for developing partnerships with business partners and key stakeholders.
  • Proficient in MS Office products (Excel, Word, PowerPoint, Visio, Project, etc.).
  • Must be able to adapt and thrive within a fast-paced and dynamic environment
  • Excellent written and verbal communication skills
  • He/she should be able to travel as needed.