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System Administrator (Tier 2)
Ref No.: 18-01553
Location: College Park, Maryland
Must be a US Citizen or Permanent Resident. Candidate will be required to pass a Government Issued NACI if selected for this project.

Project Description
Provide Operations and Maintenance (O&M) support at the National Archives and Records Administration (NARA) for its NARA Integrated Siebel Program (NISP). Aligning with NARA's core mission, NISP assists the public, Federal agencies, and internal staff with locating, ordering, tracking, and managing the physical aspects of both agency-owned and accessioned non-electronic records.

NISP consists of five application platforms based on Oracle's Siebel CRM framework:
  • Expanding NARA Online Services (ENOS)
  • Archives Records Center Information System (ARCIS)
  • Holdings Management System (HMS)
  • Case Management and Reporting System (CMRS)
  • Records Centers Program Billing System (RCPBS)
Team is implementing an ITIL-centric delivery model for the NISP Program, aligned to three support areas: Help Desk, Infrastructure, and Application, and tailored to NISP's Siebel, OBIEE, Great Plains, infrastructure, and security requirements. NISP's shared infrastructure is known as the Integrated Siebel Environment or Client. Client includes networking, Storage Area Network (SAN), web servers, a tape backup solution, thermal transfer printers, and barcode scanners.

Position Description
The System/Network Administrator is a member of Tier 2 and, as such, functions as a point of escalation for NISP's Tier 1 Help Desk. The Sys Admin is primarily responsible for the overall health and welfare of NISP Infrastructure including implementation, configuration, maintenance, operation, troubleshooting and repair. Duties include:
  • Provide recommendations for optimization or improvement of NISP Client
  • Maintain Configuration Items for the NISP Client in accordance with NARA CM policy
  • Ensure operating environments are properly configured and functioning with specified network and storage components and tool suites
  • Manage Client accounts
  • Perform file system permissions management
  • Apply baseline security settings in accordance with NARA 804 and NARA IT Security requirements
  • Develop and update NISP Client documentation
  • Maintain network diagrams, system configuration items, hardware inventories, software inventories, system passwords, and NISP hardware and software license and maintenance support
  • Identify and manage dependencies on other systems and elements of the NISP Client
  • Implement the deployment of OS and Network level patches and upgrades
  • Provide support for NISP Application Teams code deployment in Development, Test, Production, and Training environments
  • Submit of Requests for Change (RFC) for Network changes supported by NARA Operations or designated vendor
  • Provide network support, design, installation, maintenance of NISP Client network infrastructure
  • Maintain Client network performance, diagnosis of performance problems, training users, and reporting on overall network performance
  • Implement physical and logical changes to SAN
  • Implement, configure, schedule, and maintain the NISP Tape Backup System

Required Skills - in order of importance with years of experience needed
  • Prior System/Network Management experience (Minimum 5 years)
  • Prior IT Service Desk Support / Customer Support experience (Minimum 5 years)
  • Working knowledge of Microsoft Windows administration
  • Working knowledge of Oracle Solaris Unix administration
  • Working knowledge of networking protocols and network administration
  • Knowledge of enterprise level Service Desk ticketing systems
  • Excellent written and oral communication skills
  • Proficient with Microsoft Office suite including MS Word, Excel and PowerPoint
  • Ability to obtain/maintain Public Trust Clearance
Preferred Skills
  • Experience troubleshooting high-availability, Siebel-based infrastructure
  • Experience with tape library support (i.e., Quantum iScalar)
  • Experience with database support (i.e., MS SQL, Oracle DBEE)
  • Experience with SAN support (i.e., EMC)
  • General understanding of the Information Technology Infrastructure Library (ITIL)
  • Working knowledge of Remedy ticketing system
  • Working knowledge of MS Project
  • Bachelor's Degree
ITIL Foundation certification (preferred)

Candidate will be required to pass a Government Issued NACI if selected for this project.

Primary job duties:
  1. Disposition of NISP service tickets (i.e., service requests, incidents, and problems) – 30%
  2. System/Network Management (i.e., Event/Capacity/Availability Management) – 20%
  3. System Maintenance (i.e., Release & Deployment Management) – 20%
  4. Configuration Management – 15%
  5. IT Service Continuity Management – 15%