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General Support Analyst V
Ref No.: 18-01540
Location: Chicago, Illinois
Description:
As a member of the Analytics team, the candidate should be able to collaborate with Product Managers to understand and document the new features and optimize existing features to drive traffic, conversion, revenue growth and profitability. The candidate must be able to author clear user stories and requirements, participate in backlog grooming, release and sprint planning, and validate acceptance criteria and success metrics.

Responsibilities/Qualifications:
• Responsible for providing technical documentation and analytics to the development team for actioning
• Responsible for working with the business and offshore development team
• Experienced in digital product development
• Strong business and technical acumen and can effectively work with teams from across the organization to understand the data analytics requirements
• Collaborate with the technical team, in any given product development cycle, on data requirements such as data structure, data flow, dependencies
• Demonstrate strong problem-solving skills, working with stakeholders and other team members to fully analyze issues and develop scalable solutions
• Releases taking please roughly every two weeks
• Team player with an ability to work collaboratively
• Resourceful problem solver
• Well organized, flexible, and adaptable
• Persistent attention to detail
• Strong technical and business aptitude

Required Skills:
• Experience with web technologies (.NET or React) preferred but not required
• 3-4 years of experience in a BA role required
• Bachelors degree preferred
• Must possess some technical background to be able to work with the Web/Mobile Dev teams and document the requirements for Analytics
• Individual must have strong communication skills and professionalism
• Familiar with tools like: Google Analytics, Ensighten, Jira and Confluence
• Must be able to work with multiple teams
• Agile experience preferred
• Working knowledge of Google Analytics, Adobe Analystics, and Ensighten (tag management tool) preferred

Skill Level:Mid Level (5-8 yrs exp.)