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Salesforce Developer – Technical Lead
Ref No.: 18-01357
Location: Abbott Park, Illinois
Salesforce Developer – Technical Lead Position
Key Responsibilities:
•Primarily serve as Salesforce technical consultant to design, build, documentation, test and deploy Salesforce applications predominantly on the Service Cloud.
• Build custom Salesforce custom application and enhance existing service cloud functionality and support upgrading to Lightening.
• Implement Salesforce applications that includes, but not limited to, Live Agent, Appointment scheduler and Workforce Management.
• As a Technical Lead, participate in the requirements/design discussions, evaluate Salesforce AppExchange products and provide recommendations.
• Work directly with HRIS team to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off
• Provide support to perform activities related to both Salesforce Admin, Developer and Service Cloud.
• Support User Acceptance testing and hypercare – Trouble shoots, analyzes, researches and resolves issues/cases.
• Implement Salesforce APIs/Integrations with other SaaS products (e.g. Workday), Browser Applications and Outlook/O365, and Telephony system (CTI) and Support deploying Salesforce APIs in the browser Applications
• Track issues and risks, communicate status and escalate concerns to project management

Desired Skills & Experience:
• 4+ years of experience with Salesforce.com Service Cloud implementation projects including Lightening, Omni-Channel, Wave Analytics and Einstein functionality.
• Must to have Salesforce Advanced Developer, Admin and Service Cloud Certifications.
• MUST HAVE Proficiency in programming using Salesforce.com, Force.com, Java, JavaScript, SQL, SOQL, Force.com IDE, Web Services, and XML, Lightening and their use in the development of CRM solutions
• Strong practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex