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IT Specialist
Ref No.: 18-00957
Location: Chicago, Illinois
Must be a US Citizen who is able to acquire an MBI

Position Description
Seeking a skilled entry or mid-level IT Specialist to provide support for a large client infrastructure. Qualified candidates will be able to analyze and resolve complex technical problems associated with servers and storage platforms.

Required Skills
•Bachelor's degree in technical / engineering discipline or equivalent experience
•3+ years of experience with Microsoft Server 2012 R2
•Excellent troubleshooting skills (Windows server operating systems, x86 server hardware, storage)
•Excellent communication skills, both written and verbal in a client-facing role
•Excellent documentation skills
•Flexible and able to adapt quickly to frequently changing schedules and priorities
•Ability to effectively perform multiple tasks under pressure

Preferred Skills
•Experience with Hyper-V
•Experience with scripting languages (i.e., PowerShell)

Provide primary job duties:
Job Duty 1 with % of time – Proactive monitoring of x86 Servers and Storage Devices – 40%
Job Duty 2 with % of time – Direct client and technicians interface dealing with HW outages and break-fix support – 25%
Job Duty 3 with % of time – Hardware and system ticket creation and follow through on tickets through resolution for HW issues – 20%
Job Duty 4 with % of time – Firmware, drivers, BIOS, and Hyper-V Updates 10%
Job Duty 5 with % of time – Installations and Implementations of HW including storage devices, hard drives, controllers, etc. – 05%