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Technical Program Manager III
Ref No.: 22-10172
Location: Remote Location, California
Pay Rate : $ 115.74 /Hour
Job Title: Technical Program Manager (38583-1)
Location: Remote
Job Type: 12 Month Contract *potential for extension
Pay Range: $100.00 to $110.00 per hour
*Access to Health Benefits + PTO

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Summary:
The main function of a Technical Program Manager is to provide successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities:
• Build and Lead cross-functional programs to deliver end-to-end solutions which solve various problems in technical and business domains (disaster recovery, business continuity etc.)
• Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications and team building skills.
• Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements.
• Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.

Incident Management Responsibilities:
• Assist with incident response case management, including fact finding and investigations, follow-up and tracking of incident mitigation, ensuring the appropriate documentation of incidents
• Manage the weekly and monthly reviews scheduling / coordination while ensuring the leads presenting and managing the reviews are notified, prepared and confirmed for attendance
• Continually improve the efficiency and effectiveness of the incident response process and associated documentation.
• Track action items and tasks assigned to leads during the weekly reviews and follow up on completions
• Compile and produce regular and ad-hoc reports on incidents trends, insights and progress

Skills:
• project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment
• knowledge of engineering concepts of Reliability, Resiliency, Disaster Recovery.
• Experience with software development lifecycle

Must Have Skills:
• Self-starter with the ability to drive the successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.
• Ability to communicate effectively across multiple organizational levels
• Practical experience working with Incident Management and Program management processes and organizations

Nice to Have Skills:
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Knowledge of engineering concepts of Reliability, Resiliency, Disaster Recovery
• Excellent and proven experience in data analysis, analytics, trends and associated data query languages and tools

Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• PMP or PMI certification