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Employer Services Coordinator
Ref No.: 22-09462
Location: new york, New York
Req # 2326 : Employer Services Coordinator
# of positions: 1
MAX BILL rate : $25.20
Location : REMOTE
Hours: Ability to work any shift between 7:00 AM and 7:00 PM
Interview process: phone interview
Job description:
POSITION SUMMARY
Under the direct supervision of the Partner Service Manager, the Employer Services Coordinator is responsible for handling daily operational issue resolution, special projects and administrative operational support for Partners/ Employers.

MAJOR DUTIES & RESPONSIBILITES
1. Resolve partner support through case management in a timely and professional manner
2. Accurately and efficiently process changes to existing employer setups, by request
3. Create, maintain, or update procedures as assigned by Manager
4. Assist in training new employees
5. Monitor and research internal audit reports
6. Meet or exceed quality, efficiency, and productivity expectations
7. Collaborate and take action to resolve operational service-related issues
8. Escalate issues when appropriate and drive recovery efforts
9. Identifies systemic issues as they occur and works with Senior/Manager to rectify
10. Make outbound calls to Partners/Employers as needed

EDUCATION, EXPERIENCE & SKILLS
* High School / GED required.
* 1 year of experience minimum servicing partners or employers.
* Strong interpersonal skills
* Proven customer service experience
* Adaptability to prioritize workload and frequently transition from customer relations to operational tasks
* 1 year of experience minimum with employee benefits, TPA's or insurance carriers
* Utilize communication and problem-solving skills to effectively communicate and service customers using the telephone.
* Working knowledge of computer and processing skills (email, internet, intranet, etc)
* Proficient in Microsoft Office Suite including Access
* Excellent verbal and written communication skills
* Possesses the ability to maintain the strictest confidentiality of company and customer information.
* Ability to effectively multi-task
* Excellent organizational skills with attention to detail
* Ability to work with a diverse work force and customer base

ADDITIONAL NOTES :
Remote. Ability to work any shift between 7:00 AM and 7:00 PM. Will be occasionally on the phones, quiet dedicated workspace required. Must remain at workstation for long periods of time. Heavy keyboard/mouse usage required