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Bilingual Preferred - Customer Service Representative
Ref No.: 22-09429
Location: Southington, Connecticut
Pay Rate : $ 17.14 /Hour
Customer Service
Pay: $15.71/hr weekly pay
Location: Remote (equipment provided)
Start: Tentative 10/26/22
Hours: 8 am to 8 pm Monday - Friday, 8:30 am to 3 pm Saturdays, must be flexible
Contract to Hire

Job Duties:
Assist callers with inquiries regarding accounts
Utilize live chat and social media to assist customers
Maintain compliance with Federal and State regulations
Meet/exceed individual service goals, and demonstrate operational excellence

Experience:
• High School Diploma and/or GED required
• Some college preferred
• 1-4 years in client or financial services, banking, inbound call center or in person customer facing work experience
• Must be able to work a flexible and/or rotating schedule. Required to work some weekends and/or extended hours
• High speed internet required

Job Skills:
• Must exhibit strong communication and listening skills
• Be a self- motivator with the ability work well with a diverse workforce and customer base
• Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges
• Adjust to multiple demands and shifting priorities in a change hearty environment
• Skilled in data entry
• Ability to multi-task and navigate several computer applications with effectiveness and efficiency
• Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)
• Bilingual candidates preferred