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Employer Support Coordinator
Ref No.: 21-05631
Location: Milwaukee, Wisconsin
Pay Rate : $ 17.00 - 18.00 /Hour
Location : Remote anywhere in US, support in Milwaukee. Equipment will be provided, they need to have strong/reliable wifi and quiet workspace.
Interview process: 1 phone
Remote. Ability to work any shift between 7:00 AM and 7:00 PM. Will be on the phones, quiet dedicated workspace required. Must remain at workstation for long periods of time. Heavy keyboard/mouse usage required (repetitive movements). Headset usage required for long periods of time.

The Employer Support Coordinator is essential to providing an exceptional customer experience for our employers and partners via telephone, chat, and email. Display ownership by taking personal responsibility over each task and assigned interaction. Answer questions on product details, company information, and any updates or issues with the employer's account. Proactively review each interaction to ensure one-call resolution. Respond to, investigate, and resolve customer issues through extensive research and collaboration with other departments. Build and maintain professional business rapport with employers in order to provide prompt and quality service. Effectively document and track interactions to ensure customer, individual, and company goals are met. Helps to ensure compliance with Federal and State regulations as well as policies and procedures.
Manage and complete assigned one-time or recurring tasks for Business Partners timely, efficiently, and accurately
Completion of problem resolution for Business Partners in a professional and timely manner.
Read and respond in a professional and timely manner to all correspondence.
Proactively maintain ongoing communication. Effectively source and identify client needs, gain feedback on service levels. Follow through with meeting identified needs and/or escalate to management level.
Handle confidential and non-routine information. Maintain confidentiality of all corporate, client, and research matters.
Present information in a group setting including webinars.
Identify process improvement opportunities, initiate correct action, and communicate this to management.
Assist the Business Relations Department during peak timeframes.
Work with current clients to adjust non-profitable behaviors.