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Eligibility Representative
Ref No.: 20-04486
Location: Orlando, Florida
Eligibility Representative

Address: 6272 Lee Vista Blvd, Orlando, FL 32822
Hours: Monday-Friday 8:30AM-5:30PM

Pay: $13.41/hour paid every Friday 
Contract Length: 10/05/2020 to 04/30/2021 (extension and permanent placement based on  attendance and performance)
Openings: 50


As an Eligibility Representative, Patient Access,  you’ll be part of a dedicated team which helps
our specialty pharmacy patients coordinate their medication needs and pharmacy insurance coverage for complex medical conditions such as HIV, rheumatoid arthritis and cancer.  This role is on the front lines with patients and doctors offices, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. 

Together, we’ve got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us. 


Here’s a little more on how you’ll make a difference: 
  • Help patients get the medication they need. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.  You’ll coordinate and ensure services are covered under insurance coverage and talk to patients about their deductibles, co-payments, and authorizations.  
  • Interact directly with healthcare providers.  You’ll research issues on benefits coverage with pharmacist and doctors’ office and provide guidance to our patients about medication coverage.  
  • Juggle multiple tasks without sacrificing attention to detail.  You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.   
What You Should Have: 
  • Ability to pass 7-year county background check and urine drug screen (medical marijuana cards accepted)
  • High School Diploma / GED required, a bachelor’s degree is preferred.  
  • Customer Service experience 
  • Health care experience with knowledge of medical insurance and terminology is preferred and will make you successful in this role! 
  • General PC knowledge including experience working with Microsoft Office 
  • Excellent communication skills (verbal and written)