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Service Operations Continues Improvements Program Manager
Ref No.: 20-04404
Location: Menlo Park, California
Tailored Management is seeking a candidate to join the world's largest social media network who enables over a billion users to openly connect with friends and family, share content, and explore the world. You'll have the opportunity to work with great people, tackle big challenges, and make a real impact – while being your unique, authentic, self at work!
Job Title: Service Operations Continues Improvements Program Manager
Location: Menlo Park, CA
Pay Rate: $79.73/hr. (W2 ONLY)
Benefits: Health insurance, 15 days PTO, accrued paid sick leave, free meals/snacks/beverages, access to onsite services & more!
*Opportunity for extension or conversion based on performance and business needs*

  • Drive and manage service process and repair Continues Improvements
  • Coordinate service operations enablement of NPI, EOP and cost reduction programs such as salvaging
  • Manage finished goods inventory replenishment and transfer process
Top Must Haves (non negotiables)
  • 6+ Years Project Management experience and Continues Operational improvements in service operation or manufacturing 
  • Experience developing, implementing process, KPIs, business cases, and project plans
  • Ability to drive grow and scalability
  • Problem solving
  • Strong written and oral communication skills, leadership capabilities, analytical skills, project management and presentation skills
  • Proficient in Excel modelling techniques
  • Proficient in Project management techniques and tools
Wish List:
  • Manufacturing or Repair environment background 
  • Experience using Oracle software for scheduling, ERP/MRP/WMS tools and systems 
  • Experience setting up claims systems
  • Experience onboarding and offboarding partners and process
  • Never worked in operations 
  • No interest or desire to be hands on. Role WILL require data entry
  • No interest in details, data accuracy, data crunching, work to a deadline. Role WILL require detail and target driven activities
  • Wants to work remote
Additional Information:
  • Track record of achieving and exceeding operational goals
  • Analytical prowess and willingness to drive detail and operational excellence.
  • Experience working with diverse teams including technical, IT, design and business experts.
  • Focused on a continual pursuit of ideation and game-changing service solutions.
  • Communication, partnership, and project management skills
  • Ability to create business status reports from multiple data inputs
  • BS/BA Business Administration, Engineering, or equivalent experience
  • Degree is not a "must have" if candidate has 6+ years of operational experience