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Sales Operations Analyst (AEP)(CO)
Ref No.: 20-04390
Location: Denver, Colorado
Sales Operations Analyst

Address: Position will start as remote and then will move onsite to the Denver, CO location once reopened - Candidates must have reliable internet connection and be comfortable working remotely then onsite once requested
Location: 2000 South Colorado Blvd, Tower Three, Suites 1100, 1200, Denver, CO 80222
Hours: Monday-Friday, 8 hour shift between 6:00AM-6:00PM
Pay: $25.00-$27.00/hour paid every Friday (unknown until 1st submission)
Contract Length: 09/14/2020 to 12/31/2020 (contract only, but could lead to other opportunities)
Openings: 1
Reason Details:
Backfilling for Producer Value Stream

Responsibilities:
  • Primary Function:  Thorough knowledge of ***’s Market Segments and the administration of the Broker Commission Policies in order to process commissions in the appropriate *** systems, respond to inquiries, solve problems, and ensure client satisfaction.
  • Primary Home office contact for sales and the broker community on commission issues.
Managing Brokers Business:
  • Manage incoming compensation paperwork
  • Accountable for determining outstanding requirements per procedure standards
  • Communicate to sales and other internal matrix partners within 48 hours if any   documentation is missing or incomplete. 
  • Implement follow up processes  until all outstanding issues are resolved
  • Negotiates exceptions if there is a deviation from the process.
  • Analyze and Sets up the case into the appropriate *** system.
  • Understands and manages various systems across the multiple business segments)
  • Meet and exceed timing and quality standards.
  • Performs specific audit procedures on simple to complex audits on accounts in question by the brokers.  Compile the data and communicate the findings.
  • Completes assigned special projects related to one or more business segments/applications.
  • Consistently demonstrate strong planning, organization and time management skills
  • Assist others within the team/department with workload to ensure deadlines are met
  • Reconciles case and broker commissions to ensure accurate broker commissions’ were paid; process adjustments as needed.
  • Research problems and negotiates with brokers and sales to resolve moderately complex issues.
  • Creates, analyzes, and responds to standard or non-standard reports.
Report Maintenance:
  • Ensure all assigned reports are completed accurately and timely, which may require finding resolution to exceptions on the report.
  • Accountable for escalating any known issues to management with possible suggestions for solutions.
General Expectations:
  • Trains new and existing team/department employees on systems and processes.
  • Sharing new and pertinent information with the team/department to ensure consistent processing.
  • Educate and drive compliance on administrative policies and processes with our matrix partners, i.e. Sales, underwriting, licensing, billing, etc.
  • Establish solid rapport with internal and external customers.
  • Participate in training on new systems, programs and processes and identifying possible training needs
  • Identify procedural problems; formulate and recommend well thought out suggestions for improvement
  • Maintain professionalism under pressure
  • Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
  • Be open to feedback about general performance or specific events
Skills/Requirements:
  • Salesforce
  • Great written communication skills
  • Ability to pass 7-year county background check and urine drug screen (medical marijuana card approved)
  • good understanding of basic finance
  • excellent computer skills quick learner
  • must be able to multi-task
  • Well organized with good time management skills
  • Customer Focused
  • Self-Starter
  • Proven organizational and analytical skills
  • Demonstrated ability to multi-task
  • Excellent customer service/communication skills
  • Expertise in various *** systems (PCS, FACETS, CARBS, CMS, etc.) is a plus
  • Finance, banking or billing experience preferred
  • Acts independently and requires minimal direction
  • Must be a team player
  • Results oriented with high attention to detail
Education:
  • Bachelor’s Degree Required