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Member Services Coordinator (WI)
Ref No.: 20-04386
Location: Milwaukee, Wisconsin
Pay Rate : $ 16.04 /Hour
To provide world-class customer service to our Business Partners, Agents, Brokers Dealers, Insurance Carriers, TPAs, employer relationships and channel partners. Provides support to external sales force. Managing and onboarding small to mid-size relationships through education, on boarding, and providing self-service options.

MAJOR DUTIES & RESPONSIBILITES
- Process customer communications and incoming and outgoing mail in a responsible, timely and accurate manner
- Process less complex mailing requests from internal customers
- Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment.
- Prioritize and perform multiple tasks at the same time - Report systems or policy issues to appropriate parties.
- Act as an advocate for the customer by submitting feedback through appropriate channels.
- Consistently meet/exceed all customer service standards
- Model behavior consistent with customer service standards, policies and procedures.
- Other duties as assigned by Supervisor/Manager

EDUCATION, EXPERIENCE & SKILLS:
- High School Diploma/GED required, bachelor's degree preferred.
- 1 year experience in an office clerical function, in a financial or healthcare setting preferred.
- Experience in a mailroom preferred.
- Proficient in Microsoft Office Suite required, Microsoft Access is a plus.