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Medical Administrative Senior Representative
Ref No.: 20-04377
Location: Chicago, Illinois
Medical Administrative Assistant
Location: 1340 S Damen Ave, Chicago, IL 60608 (Temporarily Remote)
Schedule: Monday – Friday 8:30 – 5:00 p.m.
Start: 9/14/2020
Pay: $13.37 - $14.40 an hour, paid every Friday!

Position will start as remote and then associate is expected to move onsite in Chicago, IL location once office reopens. Must have reliable internet connection and willing to move onsite once requested.

This role is for an administrative medical assistant. It is typically office-based (remote at this time), telephonic position. (No face-to-face interaction with patients or members)

  • Reports directly to the care supervisor or Health Services Sr. Specialist
  • Provides administrative and triage support to the chronic care, complex care and primary care management programs and hold responsibility for order management and facilitation
  • Works to ensure orders and provider requests are carried out
  • Responsible for tracking lab results and diagnostics and the delivery of medical supplies/equipment to ensure timely execution and resulting
  • Support of a live call queue – management of inbound and outbound calls
  • Thoroughly documents calls and actions taken in electronic medical records
  • Sorts and routes incoming faxed documents
  • Escalates patient care issues and barriers to care to appropriate members of the care team

  • Call center experience preferred
  • Customer Service Oriented
  • Proficiency in Microsoft Office, including Word, Excel and Outlook
  • Electronic Medical Record use preferred (Nextgen experience a plus)
  • Strong verbal and written communication skills
  • Must be organized and self-directed
  • Adaptability: openness to embracing change and improvement
  • Works well in a team environment
  • Medical Assistant experience is preferred, but not required*
  • Familiar with Medical terminology would be helpful.

  • High School Diploma or GED required.