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Payroll Representative
Ref No.: 20-04283
Location: Dublin, Ohio
Role: Payroll Representative
Hourly Pay Rate: $20 per hour
Location of Assignment: Dublin, OH 43017
Schedule: 40 hours per week, Monday thru Friday, 8:15am-5:15pm, with a 1-hour lunch break, potential for schedule to shift to 9:30am-6:30pm after training
Contract Length: 6 months, opportunity for extension or conversion pending performance and business need
Target Start Date: 9/14/2020
 
*This role is currently a work-from-home opportunity, but there is a possibility you may have to report to the offices in Dublin, OH at some point, pending COVID restrictions. To work from home, candidates must have hardwire internet capabilities.*
 
RESPONSIBILITIES
  • Answering phone calls, working cases and emails from employees and outside callers on Payroll Related questions.
  • Uses knowledge of HR processes and technologies and general HR acumen to initiate and/or complete employee HR requests.
  • Defines and operates within service level agreements.
  • Demonstrates customer service protocols and empathy for the personal circumstances of employees.
  • Ensures complete protection of employee data and complies with all data privacy processes and regulations.
  • Coaches employees and managers where future requests can be completed with self-service functionality.
  • Coaches and educates management on absence policies, practices and processes to create best in class processes.
 
QUALIFICATIONS
  • Bachelor's in related field or equivalent work experience, preferred.
  • 1 year of payroll experience is desired.
  • 1 year of customer service and call handling experienced also desired.
  • Bilingual (Spanish), preferred.