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Strategic Partner Manager, Facebook Gaming Creators
Ref No.: 20-04192
Location: Los Angeles, California
Tailored Management is seeking a Strategic Partner Manager to join our client's team in Los Angeles. This is an excellent opportunity to join the world's largest social media network who enables over a billion users to openly connect with friends and family, share content, and explore the world.

Strategic Partner Manager, Gaming Creators
Facebook, inc.
Dept: Games Partnerships
Location: 12777 W. Jefferson Blvd, Los Angeles, CA 90066
Pay: $63.31/hour
Duration: 1-year contract (potential for extension/conversion)
Tentative Start/End Dates: 9/30/20 – 9/30/21
Benefits & PTO

Facebook is looking to grow its Games Partnerships team with a Strategic Partner Manager (SPM) who will act as a point of contact internally to quickly address and mediate resolution of issues raised by our Gaming Creator partners and other SPMs. The Games Partnerships team manages strategic relationships with Gaming Creators in the Gaming Industry for public content on Facebook.

This role will work closely with other SPMs in engaging with Gaming Creators and internal teams, working cross-functionally to deliver high-quality project management, partner education and solutions to Gaming Creators and Agency companies in APAC, supporting products and features of both Facebook. In this operations role, you'll have the opportunity to create impact by optimizing ongoing processes, coordinating new initiatives, managing internal resources, following up to offer a satisfactory solution to our partners and serving as a liaison between Games Partnerships and other operations teams within the company. This is a full-time role based in Singapore.

  • Work closely with other SPMs with onboarding/education, account management and operational support for the Games Partnerships team
  • Become a subject matter expert in the support experience for Gaming Creators on Facebook
  • Scale the team's impact by driving key automation and productivity initiatives to increased effectiveness and efficiency across different APAC regions
  • Use market-specific knowledge, signals, and insights to improve the support of our Gaming Creator partners in the APAC regions
  • Working alongside internal teams, investigate and resolve gaming video related issues reported on Facebook
  • Work directly with emerging video gaming content creators, providing support for new features, helping to optimize performance contextualize product feedback from partners
  • Offer high-touch solutions based on familiarity with product launch status and bugs, proactively advocating for partners and pushing issues toward resolution
  • Maintain a deep understanding of the gaming landscape, gaming content creators, video game publishers and developers
  • Open to traveling
  • 6+ years of experience, preferably in internet, video or gaming industry
  • Bachelor's degree or equivalent experience
  • Strong operational experiences on process creation and optimization.
  • Must possess in-depth knowledge of project management and stakeholder management, with strong communication skills.
  • Self-starter, intellectually curious and creative individual comfortable operating in a fast-paced, ever-changing environment
  • Experience in programming languages and analytical tools is a plus (Excel, SQL, Tableau, etc.)
  • Passion and love for games and gaming video
  • Fluent in English. Any other language like Chinese, Vietnamese, Thai, Indonesian Bahasa is a plus.
  • This position requires authorization to work in the U.S. without sponsorship, now and in the future